COMPREHENSIVE BLIND PRODUCT TESTING FOR TOMATO KETCHUP OPTIMIZATION

Client is a well-established international food corporation with a history spanning over a century, is widely recognized for its quality products. It is known for its commitment to delivering wholesome and delicious foods, including canned fruits, vegetables, juices, pasta sauces, and a variety of other convenient and flavorful culinary offerings.

PROBLEM STATEMENT :

  • Client was committed in maintaining its competitive edge in the market by thoroughly understanding consumer preferences and product perceptions. Thus, they wanted to conduct blind product testing research to comprehensively evaluate the strengths and weaknesses of their various tomato ketchup recipes. Through this initiative, Client aimed to refine their product offerings, enhance customer satisfaction, and ultimately solidify their position as a market leader.
  • Our focus areas of information were:
    • To assess the performance of clients' Ketchup products in comparison to those of competitors.
    • To measure the triggers, consideration factors and overall likeability of client’s Ketchup products vis-à-vis competitors.

Novus Insights' experts conducted primary interviews at a central testing venue with women aged 25-45 who manage their households.

To evaluate client's different tomato ketchup recipes compared to its competitors.

To ensuring an unbiased feedback respondents were exposed to one product at a time in a blind testing format, without brand or packaging exposure.

Respondents were provided with a neutralizing agent before evaluation each products to reset their palate.

OUR RESEARCH APPROACH

Our experts firstly captured the category consumption behavior of tomato ketchup, including purchase frequency, consumption patterns, and factors influencing ketchup purchases.

Our experts further captured feedback for both the products one by one, considering visual appearance, texture, smell, taste, and color of the ketchup.

Lastly, our experts captured the overall likeability for the comparison of the tomato ketchup to identify the winning products.

KEY TAKEAWAYS OF THE RESEARCH :

  • Novus Insights engagement explored consumer perceptions of the client's new ketchup recipes compared to competitor brands. This evaluation focused on key sensory aspects like visual appearance, texture, smell, taste, and color.
  • The insights gained helped the client refine their product to maximize consumer satisfaction.
  • Penalty analysis pinpointed aspects of the product that led to consumer dissatisfaction, enabling targeted adjustments to enhance overall product appeal.
  • Direct comparison with competitors' offerings offered insights to identify the preferred product.

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