Client is one of the leading carriers in Southeast Asia, known for its high-quality service and extensive global network.
Over the years, client has established a strong reputation for its exceptional service, operational excellence, and commitment to innovation in the aviation industry.
Key insights assisted the client to gain an accurate view of competitors and their service offerings.
Domain experts enabled the client to consolidate findings through which the client was able to identify areas where they lacked in comparison to their competitors.
The client was also presented with specific data on the unique selling propositions and innovations adopted by key competitors in the Southeast Asian market
With insights received, the client was able to reshape their service offerings