Client is one of the global leader in next-generation digital services, and consulting. They were capable enough to enable customers in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, the client expertly steer their clients through their digital journey.
Novus executed a customer/employee experience survey campaign through the online distribution of a well-structured questionnaire to those who had purchased the tool from the client during the previous year and received product-related services, as well as to the employees of the client business as they were the primary users of the tool.
Our experts assisted with in-depth analysis to determine the positioning of the client compared to its competitors and identify improvement areas.
Customers were asked to make essential observations, ideas, and recommendations for more product enhancement, fulfillment of their contentment and loyalty, and whether they would recommend the tool to others.
Post distribution, Novus led a questionnaire review among the audiences via virtual interviews. The inquiries were made in two configurations; 11 inquiries were alternative questions while 4 questions were open-ended questions.